Google Crisis Response
I'm all for having good technology at my disposal during events which require crisis management (tools like Google Earth have become indispensable to me for planning). My one caveat though, is you should always treat a technology-based solution as just another tool in your larger crisis response toolbox. In my opinion, having solid problem-solving and decision-making skills, that aren't dependent on a specific tool, is what's really essential. That foundation, coupled with a good understanding of the strengths and limitations of each of your tools (whether hi-tech or low-tech), will make you an infinitely more effective crisis manager.